At Offalica, we strive to provide you with a secure and convenient shopping experience. Below is our Payment Policy to ensure smooth transactions for our customers.
1. Payment Methods
We offer the following payment methods to make your shopping experience seamless:
- Razorpay Payment Gateway: We use Razorpay to provide secure online payments via Credit/Debit cards, Net Banking, UPI, Wallets, and other payment methods. Razorpay ensures that all payment transactions are encrypted and secure.
- Cash on Delivery (COD): For customers who prefer to pay in cash, we also accept Cash on Delivery (COD) for orders within India. You will need to pay the exact amount (including any shipping charges) to the delivery person at the time of order delivery.
2. Payment Security
Your privacy and security are important to us. All online payments processed through Razorpay are subject to encryption and comply with industry security standards. We never store your card details, and your personal information is handled securely.
3. Order Confirmation
Once your order is placed and payment is processed, you will receive an order confirmation via email or SMS. If you’ve selected Cash on Delivery, an order confirmation will be sent, and the delivery will be scheduled for the specified address.
4. Failed Transactions
If a payment fails due to any reason (e.g., insufficient funds, technical issues), we will notify you immediately. You will have the option to retry the payment or choose an alternative payment method. If the transaction is unsuccessful, your order will not be processed.
5. Invoices
Once the payment is confirmed and the order is shipped, you will receive an invoice via email. This invoice will contain the details of the transaction, including the products purchased, payment method, and any applicable taxes or shipping charges.
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